Goldsmiths in Liverpool, England Closed now

Reviews about Goldsmiths

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  2017-08-23, by David R Miller
  I did post a negative review following a purchase from the store on the 24/06/17 which I feel was correct at that moment however the mark of a good company is how they recover and repair a bad review and let's be honest reading some of these reviews you will never please everyone! So today I was contacted by Emma from Goldsmiths customer team and she apologized on behalf of Goldsmiths,let me stress the staff were beyond polite so it was never about them but the experience she went through options to resolve the complaint in a polite, professional and friendly manner which I appreciated and we were able to resolve the matter to everyone's satisfaction as stated we all have off days but the contact from Emma proves large companies still have a human side and we apologise and move on so in light of the great interaction from Emma which was a credit to your company it doesn't seem right that I continue with a bad review as they've"fixed" the issue and we move on and me,well I'm still a loyal customer and look forward to the next interaction in store Thanks Emma for the call