Ernest Jones, Parker Street in Liverpool, England Closed now

Reviews about Ernest Jones, Parker Street

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  2017-10-11, by Liam Tiebout
  Ordered our wedding rings here on the 21st Jan, was very helpful whilst in the store but after we paid heard nothing from them. They were due to come in a few days after and we were advised they would phone us. After two weeks we phoned to see if they were in and was told both rings were in store and we could come and collect. When we got there only one ring was in! They told us they would phone us when the other ring was in to come and collect them. It was due in 4th Feb - it is now the 17th Feb and I have still not had a phone call. I have tried phoning the nobody answers. Terrible customer service. My Fiancee was going to bring her engagement ring here to get cleaned, but after this experience we will not be using them again. After speaking to other people it seems that the majority of Ernest Jones stores are the same not just this one. Wouldn't recommend at all!